Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

By Admin 31/03/2023

AWS Machine Learning Blog This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers […]Continue reading

HAYAT HOLDING uses Amazon SageMaker to increase product quality and optimize manufacturing output, saving $300,000 annually

By Admin 29/03/2023

AWS Machine Learning Blog This is a guest post by Neslihan Erdogan, Global Industrial IT Manager at HAYAT HOLDING. With the ongoing digitization of the manufacturing processes and Industry 4.0, there is enormous potential to use machine learning (ML) for quality prediction. Process manufacturing is a production method that uses formulas or recipes to produce […]Continue reading

Access Snowflake data using OAuth-based authentication in Amazon SageMaker Data Wrangler

By Admin 29/03/2023

AWS Machine Learning Blog In this post, we show how to configure a new OAuth-based authentication feature for using Snowflake in Amazon SageMaker Data Wrangler. Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine […]Continue reading

PostNord Denmark trials photo documentation of failed deliveries

By Admin 02/02/2023

The Local Denmark’s PostNord post service says it plans to make postal workers across the country document failed deliveries to reduce the level of customer complaints. Go to Source February 2, 2023 – 9:03 pm / Twitter: @hoffeldtcom

PostNord to fire additional 100 staff in Denmark

By Admin 26/01/2023

The Local Swedish-Danish post company PostNord is to let an additional 100 employees go in Denmark, it said in a statement. Go to Source January 26, 2023 – 12:04 pm / Twitter: @hoffeldtcom

SingPost to dilute and potentially sell stake in Chinese e-commerce provider

By Admin 20/01/2023

The Straits Times Business News January 20, 2023 10:11 AMSINGAPORE – Singapore Post will dilute and potentially sell its stake in Chinese e-commerce provider, Shenzhen 4PX Information and Technology (4PX). Go to Source January 20, 2023 – 6:02 am / Twitter: @hoffeldtcom

After ten years, dispute over illegal hand railings on Fur island nears its end

By Admin 13/11/2022

The Local A ten-year dispute over a hand railing on a lookout post on Fur, a Danish island in the Limfjord, may finally be resolved. Go to Source November 13, 2022 – 12:05 pm / Twitter: @hoffeldtcom