Payment and Pricing

All payments must be completed through the provided payment options. Prices for services include the necessary preparation and customisation required to deliver the agreed solution. The stated prices are final, and no additional fees will be charged unless specifically agreed upon. Payment must be received by us before a consultancy service can be initiated. Similarly, for the sale of any goods that may need to be shipped, payment must be received by us prior to dispatch.

Customised Consultancy Services

When purchasing consultancy services, the preparation and tailoring of the service to your specific needs are included in the price. Due to the individual and customised nature of these services, refunds are not possible after purchase.

All transactions with companies are governed by Danish legislation, specifically adhering to the rules applicable to business-to-business sales. Payment must be received in full before any consultancy service is initiated or physical goods are dispatched. For consultancy services, the payment includes the preparation, tailoring, and delivery of the agreed-upon advisory solution. Due to the customised nature of these services, refunds or cancellations are not possible once the service has been delivered.

In the case of physical goods, payment must also be received prior to shipment. Ownership of the goods transfers to the buyer upon full payment. Returns and refunds for physical goods are managed in accordance with Danish law, provided the goods are returned in their original condition and packaging. Companies are responsible for ensuring that purchases align with their internal policies and procurement processes. By completing the transaction, the company confirms its agreement to these terms and its capacity to enter into a legally binding contract.

The law mandates that during a sale, the seller must ensure the customer is informed of the seller’s name, address, postal code, city, and contact details. This information must be provided in a format accessible to the client. These details are included on the order confirmation and are also clearly stated on the invoice.

Sales on this website are conducted as a private individual selling to a business or a client. Sales tax (VAT) is applied in accordance with Danish regulations. All prices are inclusive of Danish VAT.

A business must provide its VAT number (CVR), company name, address, postal code, city, e-mail, direct phone/mobile and country. Additionally, the department and the employee responsible for the purchase must be specified.

When a company makes an online purchase, the seller must collect and document the following information:

• Company name
• VAT number (CVR)
• Full address, including postal code and city
• Country of registration
• Contact details of the responsible department and employee making the purchase (e.g., name and email).

The company must also receive the following details from the seller:

• The seller’s name, address, and contact information
• A complete and itemised invoice, including VAT (if applicable)
• Payment terms and conditions.

Danish Sale of Goods Act (Købeloven)
This law governs the sale of goods and establishes the rights and obligations of buyers and sellers in Denmark. It outlines provisions for defects, delivery, breach of contract, and remedies. For consumers, it includes specific protections, such as the right to complain within two years of purchase.

Danish Consumer Contracts Act (Forbrugeraftaleloven)
This legislation regulates the contractual relationship between businesses and private consumers. It includes provisions for the right of withdrawal, information requirements for distance sales, and protection against unfair contractual terms in consumer transactions.

Danish VAT Act (Momsloven)
The VAT Act governs the application, collection, and reporting of value-added tax (VAT) in Denmark. It specifies the VAT rates, exemptions, and obligations for businesses selling goods or services, both domestically and within the EU.

EU Consumer Rights Directive
This directive harmonises consumer protection laws across EU member states. It mandates the right of withdrawal within 14 days for distance and online sales, requires clear pricing and contractual information, and prohibits hidden charges or fees.

EU General Data Protection Regulation (GDPR)
This regulation governs the processing of personal data across the EU. It ensures transparency, accountability, and security in the handling of personal information during transactions, including the rights of individuals to access, rectify, or delete their data.

EU VAT Directive
The VAT Directive sets the framework for value-added tax within the EU. It provides rules for cross-border transactions, including the use of the One Stop Shop (OSS) for VAT reporting, and establishes guidelines for VAT rates and exemptions.

Transactions with private clients are subject to Danish consumer protection laws, ensuring the rights of individuals are upheld. Payment must be received in full before consultancy services are initiated or physical goods are shipped. For consultancy services, the cost includes the preparation, tailoring, and delivery of a solution specifically designed for the client’s needs. As these services are highly customised, cancellations and refunds are not possible once the service has been delivered.

When purchasing physical goods, payment must be completed before shipment. Private clients retain the right to return physical goods within the legally defined period, provided the items are in their original condition and packaging. Refunds for returned goods are processed in accordance with Danish consumer law. By completing the transaction, the private client agrees to these terms and confirms that the purchase is made for personal use and not on behalf of a business entity.

These terms ensure clarity and transparency, distinguishing between the sale of customised consultancy services and physical goods, while adhering to Danish legal standards.

The law mandates that during a sale, the seller must ensure the customer is informed of the seller’s name, address, postal code, city, and contact details. This information must be provided in a format accessible to the client. These details are included on the order confirmation and are also clearly stated on the invoice.

Sales on this website are conducted as a private individual selling to a business or a client. Sales tax (VAT) is applied in accordance with Danish regulations. All prices are inclusive of Danish VAT.

When a private individual makes an online purchase, the seller must collect and document the following information:

• Full name of the buyer
• CPR number (if required by the nature of the transaction under Danish law)
• Address, including postal code and city
• Country of residence
• Contact details (e.g., email and phone number).

The seller must provide the buyer with:

• The seller’s name, address, and contact information
• Clear pricing, inclusive of VAT and any additional fees
• A receipt or invoice detailing the transaction
• Terms of sale, including return policies.

Danish law also requires that sellers provide information about the right to cancel (for private individuals only) and a clear explanation of how to exercise that right. These rules apply to all online transactions involving private individuals, as they are protected under consumer protection laws. For businesses, return policies and terms depend on the agreement between the parties.

Danish Sale of Goods Act (Købeloven)
This law governs the sale of goods and establishes the rights and obligations of buyers and sellers in Denmark. It outlines provisions for defects, delivery, breach of contract, and remedies. For consumers, it includes specific protections, such as the right to complain within two years of purchase.

Danish Consumer Contracts Act (Forbrugeraftaleloven)
This legislation regulates the contractual relationship between businesses and private consumers. It includes provisions for the right of withdrawal, information requirements for distance sales, and protection against unfair contractual terms in consumer transactions.

Danish VAT Act (Momsloven)
The VAT Act governs the application, collection, and reporting of value-added tax (VAT) in Denmark. It specifies the VAT rates, exemptions, and obligations for businesses selling goods or services, both domestically and within the EU.

EU Consumer Rights Directive
This directive harmonises consumer protection laws across EU member states. It mandates the right of withdrawal within 14 days for distance and online sales, requires clear pricing and contractual information, and prohibits hidden charges or fees.

EU General Data Protection Regulation (GDPR)
This regulation governs the processing of personal data across the EU. It ensures transparency, accountability, and security in the handling of personal information during transactions, including the rights of individuals to access, rectify, or delete their data.

EU VAT Directive
The VAT Directive sets the framework for value-added tax within the EU. It provides rules for cross-border transactions, including the use of the One Stop Shop (OSS) for VAT reporting, and establishes guidelines for VAT rates and exemptions.