How Dialog Axiata used Amazon SageMaker to scale ML models in production with AI Factory and reduced customer churn within 3 months

By Admin 08/05/2024

AWS Machine Learning Blog The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model. […]Continue reading

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

By Admin 21/12/2023

AWS Machine Learning Blog Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being customer-first can make a sizable impact on an organization’s balance sheet, as organizations embracing this methodology are surpassing their peers in revenue growth. Despite contact centers being […]Continue reading