Build private and secure enterprise generative AI applications with Amazon Q Business using IAM Federation

By Admin 27/08/2024

AWS Machine Learning Blog Amazon Q Business is a conversational assistant powered by generative artificial intelligence (AI) that enhances workforce productivity by answering questions and completing tasks based on information in your enterprise systems, which each user is authorized to access. In an earlier post, we discussed how you can build private and secure enterprise […]Continue reading

Evaluate conversational AI agents with Amazon Bedrock

By Admin 26/07/2024

AWS Machine Learning Blog As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) […]Continue reading

Enhance conversational AI with advanced routing techniques with Amazon Bedrock

By Admin 24/04/2024

AWS Machine Learning Blog Conversational artificial intelligence (AI) assistants are engineered to provide precise, real-time responses through intelligent routing of queries to the most suitable AI functions. With AWS generative AI services like Amazon Bedrock, developers can create systems that expertly manage and respond to user requests. Amazon Bedrock is a fully managed service that […]Continue reading

Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

By Admin 29/03/2024

AWS Machine Learning Blog Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a […]Continue reading

Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

By Admin 17/11/2023

AWS Machine Learning Blog From enhancing the conversational experience to agent assistance, there are plenty of ways that generative artificial intelligence (AI) and foundation models (FMs) can help deliver faster, better support. With the increasing availability and diversity of FMs, it’s difficult to experiment and keep up-to-date with the latest model versions. Amazon Bedrock is […]Continue reading