Use generative AI to increase agent productivity through automated call summarization

By Admin 07/11/2023

AWS Machine Learning Blog Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call. […]Continue reading

How to Deal With a Date “Cookie Jarring” You

By Admin 05/10/2023

Psychology Today: The Latest Cookie jarring can leave a bad taste in your dating life. Here’s what to do. Go to Source 05/10/2023 – 00:02 /Jourdan Travers LCSW Twitter: @hoffeldtcom

Building the Manager Effectiveness Indicator with insights from 60,000+ managers

By Admin 21/09/2023

15Five Your company’s success depends on the effectiveness of your managers. In early Summer of 2023 15Five announced the launch of our HR Outcomes Dashboard, giving HR leaders a way to easily measure, analyze, and act with confidence on the data that connects their performance management programs to business impact. A key driver of that […]Continue reading

Could you be dissociating and not even know it?

By Admin 13/09/2023

PsycPORT™: Psychology Newswire Healthy dissociation is your brain’s way of taking a break from triggers like stress or boredom. Go to Source 13/09/2023 – 06:05 / Twitter: @hoffeldtcom

Performance Evaluations: Your Key to Supercharge Employee Growth

By Admin 08/09/2023

15Five Your palms are sweaty. Your stomach is in knots. You can’t stop pacing, and it’s tricky to focus.We’ve all been there. That’s performance evaluation dread. And sometimes, it doesn’t quite go away until the end of your appraisal. Whether you’re an HR director, senior manager, or first-time leader learning the ropes, performance evaluations can […]Continue reading

AI helps household robots cut planning time in half

By Admin 14/07/2023

MIT News – Artificial intelligence Your brand new household robot is delivered to your house, and you ask it to make you a cup of coffee. Although it knows some basic skills from previous practice in simulated kitchens, there are way too many actions it could possibly take — turning on the faucet, flushing the […]Continue reading