Beyond Roles: The 2026 Strategy for Knowing Your People
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As we approach 2026 and look ahead to 2027, the landscape of work is being reshaped by artificial intelligence, shifting workforce expectations, and the urgent need for ethical, inclusive, and adaptive organisational practices. HR stands at the centre of this transformation—not as a support function, but as a strategic architect of the future of work. The priorities outlined in this report reflect a decisive shift from traditional models to human-centred, data-informed, and purpose-driven approaches.
In most companies, we hear questions about AI – and rightly so. A lot is happening in this area, and HR is often at the centre of it, as it also concerns resources. The first wave of priorities focuses on how HR must co-lead the AI transformation, reinvest capacity gains into growth, and redesign itself for cross-functional outcomes. These themes highlight the need for agility, collaboration, and a reimagining of HR’s role in shaping culture and capability. Moving from headcount to skill count and building AI fluency as a core competency further reinforce the importance of adaptability and strategic workforce planning.
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