Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

By Admin 31/03/2023

AWS Machine Learning Blog This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers […]Continue reading

Problems receiving emails from external parties

By Admin 31/03/2023

Danish Medicines Agency The Danish Medicines Agency is currently experiencing problems receiving emails from external parties. Go to Source 31/03/2023 – 12:03 / Twitter: @hoffeldtcom

UK economy grows in Q4, avoids recession

By Admin 31/03/2023

The Straits Times Business News March 31, 2023 2:23 PMIt eked out growth of 0.1 per cent in the October-to-December period from the previous three months. Go to Source 31/03/2023 – 09:05 / Twitter: @hoffeldtcom

Lack of upskilling may drive workers to leave food services industry: NTUC report

By Admin 31/03/2023

The Straits Times Business News March 31, 2023 1:30 PMSINGAPORE – More than six in 10 workers in the food service sector here are considering exiting the industry “in the foreseeable future”, driven primarily by a lack of skills development and training, a report by NTUC LearningHub found. Go to Source 31/03/2023 – 09:05 / […]Continue reading

A method for designing neural networks optimally suited for certain tasks

By Admin 31/03/2023

MIT News – Artificial intelligence Neural networks, a type of machine-learning model, are being used to help humans complete a wide variety of tasks, from predicting if someone’s credit score is high enough to qualify for a loan to diagnosing whether a patient has a certain disease. But researchers still have only a limited understanding […]Continue reading