Scientists whose work enabled mRNA Covid vaccine win medicine Nobel prize

By Admin 02/10/2023

Coronavirus | The Guardian Katalin Karikó and Drew Weissman share £823,000 prize announced by Royal Swedish Academy of Sciences in StockholmTwo scientists have been awarded the 2023 Nobel prize in physiology or medicine for their contributions to RNA biology that contributed to the unprecedented rate of vaccine development during the Covid pandemic.Prof Katalin Karikó and […]Continue reading

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

By Admin 31/03/2023

AWS Machine Learning Blog This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. When there are more calls than agents can answer, callers […]Continue reading

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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

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