Burger King tests AI to support drive-through staff

Burger King is trying out a new AI tool to support drive-through staff. The system, called BK Assistant, uses a voice agent named “Patty” that listens during customer orders. It is designed to help employees, not to punish them. When a car pulls up, the AI connects through the worker’s headset and s... Link: https://www.hrkatha.com/hr-tools/burger-king-tests-ai-to-support-drive-through-staff/ :Cat-HR
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